REFUND POLICY

30-Day Return Policy

At EMOVERE, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you may request a return within 30 days after receiving your item, subject to the terms of this policy and applicable law.

To be eligible for a voluntary return under our 30-day return policy, the item should be returned in the condition in which you received it, including its original packaging where reasonably possible. Proof of purchase, such as your order confirmation or receipt, may be required.

To request a return, please contact us at info@emovere.store before sending the item back.

If your return is approved, we will provide you with return instructions, including the applicable return shipping address and, where applicable, a return shipping label.

Please do not send items back without first contacting us and receiving return instructions.

Nothing in this policy limits or excludes any mandatory consumer rights available to you under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is defective, damaged, faulty, incorrect, or materially different from the product you ordered, please contact us at info@emovere.store as soon as reasonably possible and provide your order information and, where appropriate, photographs or other evidence of the issue.

We will review the issue and provide an appropriate remedy, which may include a replacement, repair, price reduction, refund, or another remedy required or permitted by applicable law.

Your statutory rights regarding defective, faulty, damaged, or misdescribed products are not affected by this Refund Policy.

Non-Returnable Items

Certain products may not be eligible for voluntary returns, including:

• Custom-made or personalized products, where permitted by applicable law.

• Gift cards.

• Products clearly identified as final sale or non-returnable, where permitted by applicable law.

These exclusions do not apply where applicable law provides a mandatory right to return, cancel, repair, replace, or obtain a refund.

If you are unsure whether your item qualifies for a return, please contact us at info@emovere.store before sending it back.

Exchanges

We do not generally offer direct exchanges.

If you would like a different product or variant, you may return the original item if it qualifies for a return and place a new order separately.

This does not affect any statutory right you may have to a replacement or other remedy for a defective, damaged, incorrect, or non-conforming product.

European Union 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise this right, you must clearly inform us of your decision to withdraw before the applicable withdrawal period expires by contacting us at:

info@emovere.store

You may use any clear statement to communicate your decision to withdraw. You are not required to use a specific form unless applicable law requires otherwise.

After notifying us of your withdrawal, you must return the goods within the applicable legal period.

You are responsible for taking reasonable care of the goods while they are in your possession. You may handle the goods as necessary to establish their nature, characteristics, and functioning. Where permitted by applicable law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the goods.

Refunds for EU Withdrawals

Where you validly exercise your statutory right of withdrawal, we will refund the payments received from you, including the standard delivery costs charged for the original shipment, subject to applicable law.

If you selected a more expensive delivery method than the least expensive standard delivery option we offer, we are not required to reimburse the additional cost.

Unless otherwise required by law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

The refund will generally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

Exceptions to the EU Right of Withdrawal

The statutory right of withdrawal does not apply to certain products or circumstances specified by applicable law.

This may include certain personalized or custom-made products and other statutory exceptions.

Nothing in this section is intended to restrict any mandatory consumer rights.

Refunds

Once we receive and inspect a returned item, where an inspection is necessary, we will notify you whether the refund has been approved.

For approved voluntary returns under our 30-day return policy, refunds will generally be issued to the original payment method within 10 business days after approval.

For statutory refunds, including valid EU withdrawals, refunds will be processed within the timeframe required by applicable law.

Your bank, credit card provider, or payment processor may require additional time to process and post the refund.

If you believe your refund has been approved but has not appeared after a reasonable processing period, please contact us at info@emovere.store.

Return Shipping Costs

For voluntary returns made under our 30-day return policy, customers are generally responsible for return shipping costs unless we state otherwise.

If the return is due to our error, including an incorrect, defective, or damaged item, EMOVERE will provide an appropriate remedy in accordance with applicable law and may cover reasonable return shipping costs where required.

For consumers exercising a statutory right of withdrawal, return shipping costs will be handled in accordance with applicable law and any information provided at the time of purchase.

Important Consumer Rights

This Refund Policy is intended to provide additional return options and does not replace or limit any mandatory rights you may have under the laws of your country, state, or jurisdiction.

If applicable law provides you with a greater right to cancel an order, return a product, obtain a replacement, receive a repair, receive a price reduction, or obtain a refund, those rights will continue to apply.

For questions regarding returns or refunds, please contact:

EMOVERE

Email: info@emovere.store