SHIPPING POLICY

Last updated: August 19, 2026

Thank you for shopping with EMOVERE. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing available tracking information.

Processing times may be extended during holidays, promotional periods, product launches, or periods of unusually high order volume.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you where appropriate.

Shipping Times

We currently ship to customers in various countries worldwide, including the United States and countries within the European Union, subject to product and destination availability.

Estimated delivery times are generally 7–15 business days after dispatch.

These delivery estimates are provided for informational purposes and are not guaranteed unless a specific delivery date or timeframe is expressly stated at checkout.

Actual delivery times may vary depending on the destination, carrier performance, customs clearance, weather conditions, public holidays, transportation disruptions, and other circumstances.

Where applicable law establishes mandatory delivery timeframes or remedies for delayed delivery, those rights will apply.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery destination, shipping method, and applicable order details.

Free shipping may be offered from time to time as part of a promotion or where expressly stated on our website.

All applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will generally receive an email containing available tracking information.

Tracking information may take approximately 24–48 hours to become available after the shipment has been dispatched.

Tracking availability and the level of tracking information provided may vary depending on the destination and shipping carrier.

Shipping Delays

While we make reasonable efforts to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Shipping carrier delays;

• Customs inspections or clearance procedures;

• Severe weather;

• Public holidays;

• Transportation or logistical disruptions;

• Incorrect or incomplete delivery information;

• High shipping volumes; or

• Other unforeseen circumstances.

EMOVERE is not responsible for delays caused by circumstances outside our reasonable control.

However, nothing in this section excludes or limits any mandatory consumer rights or remedies available under applicable law.

Customs, Duties, and Taxes

Depending on the destination country and the applicable tax and customs rules, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other governmental charges.

Where applicable, such charges will be disclosed or collected at checkout. Where they are not collected at checkout and are legally payable by the recipient, the customer may be responsible for such charges.

Customers are responsible for complying with applicable import requirements and providing any information reasonably required by customs authorities or shipping carriers.

Because customs and tax rules vary between countries, EMOVERE cannot guarantee that an order will be exempt from customs duties, import taxes, or other destination-specific charges unless expressly stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete shipping address provided by the customer, delivery may be delayed and additional shipping costs may apply if the package needs to be reshipped.

If a package is returned to EMOVERE due to incorrect or incomplete information provided by the customer, we may contact you to arrange reshipment or another appropriate resolution.

Nothing in this section limits any mandatory consumer rights that apply where the delivery issue was not caused by the customer.

Lost, Damaged, or Stolen Packages

If your order arrives damaged, is significantly delayed, or appears to have been lost during transit, please contact us at info@emovere.store as soon as reasonably possible so we can assist you.

Where appropriate, we may contact the shipping carrier or initiate a carrier investigation.

If a package is delivered with visible damage, we recommend documenting the condition of the package and contacting us as soon as possible.

If tracking information shows that a package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the delivery location and contacting the carrier where appropriate.

EMOVERE will make reasonable efforts to assist with delivery issues. Responsibility for lost, damaged, or stolen packages will be determined in accordance with the applicable law and the circumstances of the order.

Nothing in this section excludes or limits mandatory consumer rights or statutory remedies.

Delivery to the Customer

Orders will generally be delivered to the address provided during checkout.

Depending on the destination and carrier, delivery may require a signature, may be left in a designated safe location, or may be delivered according to the carrier's standard procedures.

If a delivery attempt is unsuccessful, the carrier may provide instructions for arranging another delivery or collecting the package.

Contact

If you have any questions regarding shipping, delivery, or your order, please contact us at:

EMOVERE

Email: info@emovere.store